DNA 4 LIFE information

DNA is the blueprint for our individuality. It is the biochemical “code” for life and the basis of our heredity. The DNA you received from your parents plays a large role in how your body looks and functions. Recent advances in technology have now made it possible to examine your DNA for specific variations that indicate how your bodymay carry out a particular function, such as how you may respond toparticular medicines.

A basic overview

Genes are made of DNA and function as the molecular unit of heredity. Each gene codes for a specific protein. Proteins are complex “action” molecules that impact our physiology. Some gene variants result in changes to the protein, for which it codes, that impact the protein’s function, how much of the protein you produce, or whether you produce the protein at all. These inherited changes in protein function can have a dramatic impact on our body functions, and in the case of pharmacogenetics, how we respond to medicines. The gene variants you inherited for a particular gene, one from Mom and one from Dad, is called your genotype for that particular gene. The observable impact of your genotype on your physiology is called your phenotype (for example, blond hair or blue eyes). In this manner, the genes you inherited from your parents contribute to your body’s form and function. Certain genotypes and associated phenotypes may significantly influence your response to medications. Pharmacogenetics, the science of how genetic variations affect our response to drugs, examines these genetic differences that make us who we are, and how our individual biology determines our response to medicines. Having this knowledge allows us to proactively participate in our treatment and may help your physician make more informed treatment decisions.

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FREQUENTLY ASKED QUESTIONS

We are dedicated to providing the best customer service possible and committed to ensuring complete satisfaction with your experience with the DNA4Life team and our products. In our Frequently Asked Questions (FAQ) section below, we have compiled a list of commonly asked questions that may be of assistance.

How best can I reach the DNA4Life team for questions and general information?

We maintain many open channels for our customers to reach out to us. The best way to reach us is via email at info@dna4life.com.

How long should it take to receive my test?

It usually takes approximately 10 business days after we have received a suitable DNA sample for the test to be initiated, completed, reviewed, and the results to be sent to you.

Where do I send my sample?

Your DNA4Life sample collection package includes pre-addressed and prepaid return shipping to the lab. Simply place the collection swabs in the “Sample Envelope”, seal and then place in the “Return Envelope” and seal. Drop the Return Envelope off at any US Postal Service Mail Box.

How do I know when the Lab has received my collected sample?

You will receive an email from us when the lab has received your collected sample and the information with respect to your sample has been entered into our system (also known as accessioning).

How will I know when my Report is ready?

We will send you an email notifying you that your DNA4Life Report is now ready for you to pick up on our website.

How will I receive my test?

All test results reports are stored on an encrypted, HIPAA compliant and secure portal that is only accessed by user’s e-mail, user’s date of birth and the user’s unique Test Code Number that we provide to DNA4Life customers by email on the top of the Test Requisition Form and Receipt (attached to the email).

What is DNA

DNA stands for DeoxyriboNucleic Acid, and it is a type of molecule found in most of the cells in your body. DNA is special because it encodes the basic blueprint for making you—that is, for making the parts of all the different types of cells that make up you. In addition to building muscle, brain, or blood cells, DNA tells those cells how to fit and work together. Humans share about 99.9% of their DNA—that’s what makes us human, after all. But 0.1% of each person’s DNA is different and that little difference is what makes each of us unique.

What payment options does DNA4Life offer?

We accept Visa, MasterCard, American Express, and Discover credit cards, as well as debit cards, HSA (Health Savings Account) and FSA (Flexible Spending Accounts).

We employ the Internet’s strongest security technologies, including Secure Sockets Layer (SSL). Your personal financial information necessary to complete a transaction is transmitted via the Internet in a safe and encrypted manner.

What is the DNA4Life Return and Refund Policy?

DNA4Life’s policy allows for no refunds or returns. Once a test is purchased and swabs are delivered to our customers for use and delivery to our CLIA certified lab, the DNA analysis process begins immediately; therefore we can offer no refunds. All sales are final.

Can I cancel an order after it is placed?

Once we complete the checkout process, orders cannot be canceled.

Does DNA4Life ship to all Fifty States and Internationally?

DNA4Life currently can ship to all States within the United States. DNA4Life does not currently ship to residents outside of the United States.

What about New York?

While DNA4Life is authorized to ship sample collection packages to the state of New York, we are currently unable to process DNA samples collected in or mailed from the state of New York.

Does DNA4Life ever use Independent Contractors?

DNA4Life may from time to time contract with 3rd party individuals or companies to provide services such as providing sales and marketing assistance. Independent Contractors may have access to the information needed to execute on such functions but will be fully bound by the DNA4Life Privacy Policy.

Please use our service@DNA4Life.com address to communicate any additional questions you may have.